The Triglav Group and Zavarovalnica Triglav d.d. Annual Report 2021

Strategy and plans of the Triglav Group

  • In its revised strategy for 2025, the Triglav Group maintained its key guidelines and upgraded it in terms of development activities, highlighting the Group's ambitions in sustainable development.
  • The Group continues to carry out its digital transformation process and develop service-oriented business models and ecosystems which address interrelated client needs. 
  • Through its sustainable operations, the Group continues to provide a development-oriented environment for its employees, maintain ties with its partners and be a stable, safe and profitable investment for investors.
  • For the period until 2025, a 10% return on equity (ROE) is planned and in 2025 total income is projected to exceed EUR 1.6 billion.

Strategic guidelines

Operating safely and profitably

The Triglav Group is an independent insurance and financial group with high credit ratings, holding a dominant market position in the Adria region. Its strategic guidelines are aimed at achieving a high profit and profitable growth.

An outstanding client experience
  • Creating a unique client experience across all channels, processes and products
  • A client-tailored range of insurance and financial products and services
  • Focusing on assistance and related services aimed at developing interrelated ecosystems
Digital transformation

The Triglav Group continues with its digital transformation process with the aim of becoming the leading digitalised insurance and financial group in the Adria region. By developing digital services, automating processes and implementing advanced digital technologies, it will ensure the best digital user experience to its clients.

The development of service-oriented business models

The Triglav Group is gradually transitioning from an insurance-oriented business model to a mostly service-oriented business model and ecosystem, which address many interrelated client needs in terms of insurance products and assistance and related services.

Development of organisational cultureThe Triglav Group continues to create a highly effective and service-oriented organisational culture, which supports strategic business guidelines, and an organisational environment, which enables the Group to attract, develop and retain competent, engaged, healthy and satisfied employees.

Financial highlights of the Triglav Group business plan for 2022 (EUR million)





2022 plan

Profit/loss before tax





Gros written premium from insurance, co-insurance and reinsurance contracts




over 1,400

Combined ratio in non-life insurance




below 93%

Triglav Group's strategic performance indicators for 2022–2025