The received Excellence Award is an important recognition for Martin Mikek, MD, an orthopaedic specialist, that his patients feel part of the treatment process, which greatly contributes to the success of treatment. In Artros, backed by the state-of-the-art technology and expertise, the relationship with the patient is at the forefront. Attention is paid to the patient from their first treatment through the entire diagnostics, conservative treatment and surgery to rehabilitation.
In order to better understand the experiences and needs of its clients and to develop its products and partnerships on that basis, Triglav, Zdravstvena zavarovalnica upgraded its client satisfaction monitoring related to additional health insurance. Patients are asked to fill out an electronic questionnaire after one day following their visit to the healthcare provider or in the Health Point assistance centre. Artros was among the best rated by the users; exceptional satisfaction and the highest scores were also awarded to the Health Point, which takes care of the policyholders throughout the whole process, providing guidance to them until the end of the treatment.