Implementation of strategic guidelines and sustainable development goals of the Triglav Group and Zavarovalnica Triglav

Key corporate social responsibility guidelines and objectives in 2016

Objectives in 2016
Status
Results in 2016
  • To maintain a high credit rating.
Achieved
  • Credit rating of Zavarovalnica Triglav was upgraded from “A−” to “A” by both credit rating agencies. 
  • To strictly comply with the notification rules for the members of the Prime Market of the Ljubljana Stock Exchange.
Achieved
  • The Company complied with the all additional disclosure standards of the Prime Market of the Ljubljana Stock Exchange. 
  • To participate in at least 6 investment conferences.
Achieved
  • The Company participated in eight investment conferences in Slovenia and abroad and organised one gathering with analysts.
  • To retain a high level of fair business, also by organising specialised training courses.
Achieved
  • The Company held training courses on corruption, conflicts of interest, management of violations of the Code of the Triglav Group and internal fraud at the Conference on compliance of the Triglav Group’s operations. The Code of the Triglav Group is also included in the training for new employees. In internal communication channels, several articles were published on conflict of interest management and one article on responsibility to business partners and shareholders. 
  • To adopt more detailed rules on corruption and internal fraud risk management.
Achieved
  • The Company adopted the revised Rules on the management of internal fraud and violations of the Code of the Triglav Group and prepared a draft Anti-Corruption Policy. 
  • To increase the efficiency of identifying fraud with own system application and to increase the number of resolved cases by at least 10% compared to 2014.
Achieved
  • The number of cases of suspected fraud increased by 35% in comparison to 2015. The number of confirmed suspicions of fraud identified with own automatic system of indicators was up by 158%.
  • To continue to actively participate in professional and sectoral associations and organisations, which promote ethical and transparent business.
Achieved
  • The Company was active in the EICE (European Institute of Compliance and Ethics) and the AmCham Corporate Ethics and Transparency Committee and in the working bodies of the Slovenian Insurance Association.
  • To train and raise awareness of employees about health in the framework of the Triglav.smo project.
Achieved
  • Training and health promotion continued in the framework of the Triglav.smo project. The revised Rules of Procedure of DPP were adopted and implemented and a new DPP application was introduced (enforcement of measures by electronic means). The Company started to conduct regular annual analyses of health risks and report analyses of medical exam providers. The measures were prepared on this empirical basis – focused activities for individual employee groups.
  • To raise the functional and digital literacy of employees.
Achieved
  • The workshops on the correct way of writing continued and training courses aimed at increasing the digital literacy of employees were held, e.g. workshops on how to use modern online technologies (4), a workshop on LinkedIn (2 groups) and various computer courses.
  • To hold new online training courses so as to facilitate access to knowledge. 
Achieved
  • New online training courses for various target groups were organised: information security and protection of business secrets, protection of personal data (for all employees) and new online material on life insurance and sale (three documents).
  • To actively manage the psychosocial risks among employees, mainly to prevent them.
Achieved
  • The psychosocial risks among employees are managed actively, mainly to prevent them. A survey on employee well-being was conducted in December 2016, the problem of stress was presented to the managerial staff and the new OPSA tool for psychosocial risk identification and assessment was introduced.
  • To conduct studies on intergenerational cooperation. To continue interviewing older employees and organise regular training on intergenerational cooperation.
Achieved
  • The strategic challenges of the survey included strengthening the role and importance of senior employees in the Company, ensuring the working conditions that will increase their work performance, raising awareness about the importance of skills for intergenerational cooperation in employee management, ensuring the transfer of know-how between different generations, particularly when efficient insurance agents retire, and prevention of negative consequences of cognitive retirement. Interviews were conducted with senior employees from some organisational units and training in intergenerational cooperation was held for managers.
  • To continue implementing the measures based on the Rules on protection of dignity at work.
Achieved
  • Psychosocial support is available to the employees. A procedure for resolving employee issues and ensuring the protection of employees was established, any identified conflicts are resolved immediately and with due care with the participation of relevant experts and managers.
  • When improper conduct or conflicts were identified, immediate action was taken so as to prevent them from escalating into misconduct or mobbing. The results of organisational vitality measurement were discussed with the leaders who received a poor score. Moreover, measures for improvement were determined.
  • To continue with the integration of insurance literacy into the content of the “Vse bo v redu” online advisory service. 
Achieved
  • In 2016, the Company continued to publish articles on insurance literacy. The section “Fine Print” in particular is devoted to insurance literacy as it explains some of the basic insurance concepts and principles. It has been well accepted by the readers, because 24% more time was spent on reading these articles than the average time of the entire Vse bo v redu portal.
  • To launch at least one measure increasing the accessibility of insurance services.
Achieved
  • In 2016, unhindered access for persons with physical disabilities was arranged in front of the business complex on Dunajska cesta 20–22 and the Ljubljana Exhibition and Convention Centre.
  • To carry out at least 3 preventive actions for the children at every regional unit: Watch Out Doggy mascot in the framework of the Children of Triglav – Safe on Roads project.
Achieved
  • In the first days of the new school year, Kuža Pazi (Watch Out Doggy) accompanied children on their way to school in over 60 schools across Slovenia. In the context of the “Together Calming the Traffic” campaign, the children from the Trje Elementary School were educated in responsible traffic behaviour by Watch Out Doggy and Rok Marguč, ambassador of the event, snowboarder and police officer.
  • To equip at least 24 new critical locations with active signals to improve road safety.
Achieved
  • In 2016, the Company co-financed the installation of 20 Your Speed signs, mainly intended to calm the traffic in the vicinity of schools and kindergartens, and equipped four dangerous road sections with COPS@road active warning systems.
  • To include at least 10% of employees in volunteer work and activities.
Not achieved
  • 7% of employees participated in volunteer campaigns of Zavarovalnica Triglav.
  • To take at least 3000 children to the ski jumping event in Planica, including at least 100 children with special needs. To promote a responsible attitude towards the environment.
Achieved
  • More than 3500 children were taken to the ski jumping event in Planica. Visitors were encouraged to use public transport and to commit to responsible waste disposal.
  • To organise the Triglav Run with at least 1500 active participants and implement at least of one measure to reduce the environmental impact of the event. 
Achieved
  • The participants, i.e. more than 2000 runners of all generations, were encouraged to properly separate waste and were served locally produced food.
  • To participate in the renovation of at least two playgrounds.
Achieved
  • As part of the “Children of Triglav” campaign, the Company co-financed the playground in Dolnje Ležeče in the Municipality of Divača and renovated the playground by the elementary school in Kranj. 
  • To promote preventive behaviour through the content of the “Vse bo v redu” online advisory service.
Achieved
  • Along with regular publications on the “Vse bo v redu” website, the following two in-depth stories were published in 2016: "Ready for Floods?" and "Earthquakes Always Rattle". The goal was to present convincing personal stories that touch the hearts of readers, substantiated with explanations of experts to the extent that the readers will be encouraged to carefully think about their safety in similar situations, in addition to taking appropriate prevention measures. Apart from the attractive content, useful information on suitable insurance products was provided.
  • To raise awareness of employees about proper waste separation and reducing the quantity of waste.
Achieved
  • In the context of the employee campaign for the rational use of natural resources, the internal media were used to carry out the awareness-raising campaign "Hit the Right Bin", promoting proper waste separation. To this end, new recycling bin sets were introduced, clearly showing the right way of separating waste. Special bins for magazines, newspapers and catalogues, which are donated to charity, were installed in regional units’ head offices. Personal cups for employees were introduced so as to replace the plastic cups for hot beverages in coffee vending machines. The use of glass pitchers for water at meetings continued, replacing plastic water bottles.
  • To encourage employees to actively spend their free time in nature, including a publication of at least 20 suggestions for family trips to the mountains and hills.
Achieved
  • On the ocistimogore.si website, 22 ideas for family trips were published, while geo-catching for children encourages families to visit further six peaks.
  • To renovate at least one playground near the mountain hut.
Achieved
  • In the framework of the “Let’s Clean the Mountains” drive, the Company co-financed the installation of two playgrounds in the mountains – near the Košenjak Mountain Hut and on Hleviška Mountain.
  • To strengthen relations with social network users.
Achieved
  • The number of followers increased on all social networks, on Zavarovalnica Triglav’s Facebook page by as much as 24%. The Facebook profiles of Zavarovalnica Triglav, Vozim se (I’m Driving) and Očistimo gore (Let’s Clean the Mountains) have more than 71 thousand followers.
  • To develop a free mobile application for planning hiking trips and safe mountain paths.
Achieved
  • The free mobile application Gorski vodnik (Mountain Guide) enables safe planning of over 1,900 mountain trails and provides many tips and functions for safe hiking in the mountains.
  • To raise awareness of employees about more efficient energy use.
Achieved
  • In the context of the internal campaign on the rational use of natural resources, numerous articles with advice on the rational use of energy were published for the employees and the measures taken by the Company to that effect were promoted. The employees were informed of this issue also with posters and other means of communication.
  • To set up central document printing in Zavarovalnica Triglav.
Achieved
  • Set up of the central document printing in Zavarovalnica Triglav was successfully completed.
  • To calculate the carbon footprint of at least four headquarters of the Triglav Group subsidiaries. 
Achieved
  • The calculation was made for Zavarovalnica Triglav and four subsidiaries.
  • To purchase company vehicles with low CO2 emissions.
Achieved
  • The majority of purchased vehicles have low carbon dioxide emissions (17 of 19).
  • To purchase at least one company electric car.
Achieved
  • Two electric vehicles for the transport around the city were added to the vehicle fleet.

 



Key corporate social responsibility guidelines and objectives in 2017

Guideline

Objectives in 2017
Management of the organisation
  • Credit rating
  • Information of the financial public in accordance with the highest standards of the local stock exchange.
  • ”A” credit rating.
  • Pro-active cooperation with analysts, institutional investors and shareholders
  • To participate in at least 6 investment conferences in Slovenia and abroad, to organise own investor meeting once a year.
Fair business practices
  • Declaration on Fair Business
  • To retain a high standard of fair business also by monitoring the inclusion of the anti-corruption clause in agreements in the Triglav Group and by further developing the anti-corruption policy.
  • Proactive internal communication and employee training in compliance and corporate ethics
  • To hold at least two meetings of the Compliance and Ethics Committee per year and at least one training course in the Triglav Group, to participate in training for new employees.
  • To be active in compliance and fair dealing external working groups and exchange good practices
  • To continue to actively participate in professional and sectoral associations and organisations, which promote ethical and transparent business.
  • Further development of ethical business practice of the Group subsidiaries
  • To hold further training courses on the Code of the Triglav Group in the Group’s subsidiaries in accordance with the adopted minimum standards for the Group.
  • An example of good practice in insurance fraud investigation and prevention in the region
  • To increase the number of identified suspected fraud incidents with own system application and to introduce the system for automatic identification of suspected fraud incidents in the Group’s subsidiaries in the Adria region.
  • To encourage employees to identify insurance fraud cases and participate in the relevant training
  • To organise training for employees in the regional units and in regional claim centres and training courses for new employees.
Recruitment and work practices
  • Improvement of selection procedures
  • To revise the selection procedures by using new selection tools (DNLA, cooperation with HR agencies, etc.).
  • Unification of activities in relation to the development of employees of the Triglav Group
  • To develop a uniform policy on the development activities for key, promising staff and young promising staff in the Triglav Group.
  • To promote of internal and external mobility of employees
  • To ensure diagonal transition of employees in accordance with the needs of work processes.
  • To post workers of the parent company to subsidiaries (short term) so as to transfer good practices, to continue with the specialised in-house training of workers from subsidiaries in the parent company.
  • Revision of the organisational culture
  • To analyse the existing organisational culture in the Triglav Group, to define the desired organisational culture and implement the first measures.
  • Employee training
  • To ensure that all employees participate in the training aimed at increasing digital literacy.
  • To hold new online training courses so as to facilitate access to knowledge. To obtain the missing skills, with the emphasis on leadership.
  • To establish a healthy and safe environment for the employees
  • To continue training and health promotion in the framework of the Triglav.smo project, Care for health (“Protecting health”), and Family-Friendly Enterprise activities.
  • Psychosocial support provided to employees
  • To actively manage the psychosocial risks among employees. In the context of the World Health Day, which will be dedicated to depression, the focus will be on raising employee awareness about this disease. To seek additional communication channels in order to present the adverse effects of stress to all employee categories. The goal is to raise awareness that stress and its consequences considerably affect work productivity of employees and the attainment of the set business objectives. 
  • Intergenerational cooperation – coexistence of generations
  • To continue holding workshops for leaders, training of the elderly on effective cooperation between young and senior employees, to continue holding discussions with senior employees, implementing the DPP measure on more frequent preventive health examinations for the elderly.
Human rights
  • Zero tolerance for discrimination, harassment or mobbing at the workplace and protection of dignity of employees by identifying, preventing and remedying the consequences of inappropriate behaviour
  • To take preventive action, to continue with the good practice of cooperation between clerks and their supervisors in the case of a dispute and to follow the measures set out in the Rules on the Protection of Dignity at Work.
Responsibility to clients and suppliers
  • To prepare a wide range of quality content and stories, focusing on the relevant areas of the insurance industry in terms of raising literacy and providing useful tips.
  • To continue to regularly publish insurance-related content aimed at raising the readers’ awareness and increasing their satisfaction with insurance products. 
  • To plan the content and activities, through which the Company is brought closer to young people.
  • Services accessible to people with disabilities
  • To launch of at least one measure to improve the access to disabled persons.
Engagement in the community and its development
  • Traffic safety prevention programmes
  • To carry out at least 3 preventive actions for the children at every regional unit: Watch Out Doggy mascot in the framework of the Children of Triglav – Safe on Roads project. 
  • To equip at least 20 new critical locations with active signals to improve road safety and its stabilisation. To carry out a communication campaign or local event for at least five systems.
  • Volunteering of employees in local communities
  • To include at least 10% of employees in volunteer work and activities.
  • The Triglav Generations in Planica drive
  • To take at least 3000 children to the ski jumping event in Planica, including at least 100 children with special needs. To promote a responsible attitude towards the environment.
  • Triglav Run
  • To organise the Triglav Run with at least 1500 active participants and implement at least of one measure to reduce the environmental impact of the event. 
  • Children of Triglav
  • To participate in the renovation or set up of at least two playgrounds.
  • Preventive action 
  • To prepare in-depth preventive content on safety at home and on the road (fire safety at home, traffic safety – particularly the safety of young and senior drivers) on the “Vse bo v redu” portal.
Reduction of environmental impacts
  • Waste management
  • To raise awareness of employees about proper waste separation and reducing the quantity of waste. 
  • Let’s Clean the Mountains and Hills
  • To actively educate mainly the target group of young families about the importance of safety in the mountains and physical preparation. To hold at least two events with workshops on this topic.
  • To strengthen relations with social network users.
  • To strengthen the strategic cooperation with professional non-governmental organisations in the field of safety in the mountains – at least two partners. 
  • Reduction of greenhouse gas emissions
  • To continue with the internal campaign for the rational use of natural resources by focusing on at least five key topics.
  • To purchase computers with optimised energy consumption.
  • To calculate the carbon footprint of at least four headquarters of the Triglav Group subsidiaries. 
  • To purchase company vehicles with low CO2 emissions.
  • To purchase new company electric cars.

Download section Sustainable Development in the Triglav Group