Reporting a Claim from the Site of the Occurrence

Our relationship with the client in claim settlement is expanding

Assistance services



Client interaction



Claim services

  • Roadside assistance
  • Home assistance
  • Medical assistance   
  • Bicycle and cyclist assistance

  • Web
  • E-mail
  • Telephone
  • Ordinary mail
  • Personal contact

  • Own business network
  • Electronic and telephone claim reporting/notification
  • Contract partners
  • Mobile claim service (a smart phone application)

Our policyholders who have the appropriate insurance coverage can get a substitute vehicle already at the site of the occurrence.

The experience of a user of Triglav Assistance services
about the unpredictability of loss events

“So far, clients have been using our mobile application to guide them through the claim reporting procedure in the event of motor vehicle claims. Currently, the upgraded mobile application Triglav Škode (Triglav Claims) is being tested, which will enable reporting motor vehicle and home insurance claims. This will save the time which would normally be required to visit Zavarovalnica Triglav,” said Matej Ferlan, Executive Director for Non-Life Insurance Claims of Zavarovalnica Triglav, at the beginning of 2016.

Using the upgraded application, policyholders are able to send key information about the loss from the site of the occurrence, attach photographs, and quickly and easily report the claim via their mobile device. In this way, the claim settlement procedure can be carried out more quickly. Zavarovalnica Triglav constantly upgrades its claim services and increases the number of contract partners who promptly remedy damages incurred by its policyholders. The Company’s services are not only upgraded and integrated but also supported with smart devices.